We’ve addressed some of our most frequently asked questions to help you get to know more about our office and what we do.
If you need further help, we’re happy to answer any questions you might have, so please call us at 403-244-4867.
Is it true you pay for parking in the heated, underground parkade?
It’s true! When you visit us, we want your visit to be comfortable and convenient, and your parking (in the heated, underground parkade) is always on us! Just grab your ticket when you enter the parkade and give it to us to take care of when you come into the office. It’s that easy!
Where is your office and how do I get there?
Parking Directions: #201-1508-8th St SW
You access the parking from 15th Ave. SW on the South side of the avenue. There is a big green parking sign for the underground parking. You stop at the machine that leads into the parkade and press the small round button to get you a ticket. Door opens up and you park in any of the stalls that say hourly parking. Bring the ticket with you, as we will be paying for your parking. Height of the parkade is 6 feet 6 inches.
There are 2 elevators to reach us from the parkade. The elevator that brings you directly outside our office door is accessed from the west end of the parkade where it says London Drugs entryway. Take the elevator to the 2nd floor and it will open in front of our office doors.
The 2nd elevator to reach our office you will see straight across from where you drive into the parkade. It is marked pay station. In this elevator go to the 2nd floor by pressing (2R) and follow the signs on your right.
From the street you can access us from the stairs located on 8th street just left of London Drugs doorway or by elevator that is inside London Drugs front door. You will see an elevator on the right side of their entryway that takes you to our office door on the 2nd floor.
A 3rd way to reach us from the street is an elevator at the back of Tim Horton’s restaurant (located South of our building). You take the elevator to the 2nd floor, cross the walkway, turn left and follow the signs. There is a small set of stairs to take after the walkway.
Hope these directions will help you. If you get lost just call us at 403-244-4867 and we will come looking for you.
Do you take new clients?
Yes, we always enjoy meeting new clients. In fact your referral of a family member or friend is greatly appreciated. You can reach us at 403-244-4867, email us here, or reach us via our contact form page.
Do you take insurance?
We send all dental claim forms whenever possible through eclaims for you to receive your reimbursement quickly and efficiently. If the claim cannot be submitted electronically then we will send it in by courier for you.
For any dental treatment procedures we can get confirmation of coverage in advance of the appointment, we can claim directly to the insurance company for payment and you pay the difference on the day of the treatment.
For any senior citizen clients (65 and older), we claim directly to any insurance provider you have dental coverage with and bill you the balance. We provide a courtesy 10% discount for senior citizens.
What if I don't have dental insurance?
We will provide you with an accurate estimate of any treatment options and list of priorities so you can determine what you would like to do and at what speed you want to proceed. We will work with you to make financial arrangements that can help you with your budget.
Do you offer sedation?
Yes, we offer nitrous oxide sedation that helps reduce any dental anxiety you may have. You are awake and fully aware of your surroundings at all times. We also offer oral (tablet form) sedation. Ask us about what may work well for you.
Do you do surgery?
Yes, we provide treatment for the majority of surgical procedures like implants, teeth extractions, periodontal surgery, etc.
What can I expect at my first dental visit as an adult?
For adults whom we have not had the pleasure of meeting, we recommend you come in for a complete examination and x-rays. This provides us the information we need to be able to provide you with a complete report of the findings and options that is customized for you and your mouth. We can then have a conversation about what you would like to proceed with.
What can I expect at my child's first dental visit?
We strive to make your child’s first visit to our office a positive and happy experience.We will familiarize them with our office and routines, give them a ride in the chair , and in as a non-threatening manner as possible check their teeth and dental development. We aim to never rush a child and will even let them sit in mom’s lap during an exam.